Shipping & Returns

Shipping policy

Delivery information

You will receive a dispatch confirmation email as soon as your order has been packaged and sent.

UK shipping is free on orders of £30 or more. Orders under £30 have a flat shipping charge of £3.95. We dispatch all orders via Royal Mail.

All delivery estimates are not inclusive of the day of dispatch.

Return & refund policy

This section refers to products only and excludes all services.

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at info@priowell.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

You can always contact us with any return question at info@priowell.com.