Question 1

How does a subscription work?

Accepted Answer

You choose Subscribe on the product page and pick how often you want your delivery. The product then ships automatically at the same discounted price, without you having to do anything.

Question 2

Can I pause or cancel whenever I want?

Accepted Answer

Yes. There is no lock-in period. You manage your subscription through the link in your order confirmation and can pause, change frequency or cancel entirely.

Question 3

Can I change the delivery frequency later?

Accepted Answer

Absolutely. If every month feels too often, you can switch to every two months in your subscription overview.

Question 4

What does shipping cost?

Accepted Answer

Free shipping on all UK orders. Orders normally ship within 1–2 business days.

Question 5

What is your return policy?

Accepted Answer

We accept returns of unopened bottles within 14 days. If you have an issue with an order, contact us at info@priowell.com and we will help.

Question 6

How do I pay?

Accepted Answer

Payment happens in Shopify's secure checkout with card, Apple Pay, Google Pay, Shop Pay or PayPal, depending on what is available in your country.

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